When the coronavirus lockdown was announced, recycling machinery manufacturer Lindner had just delivered a new shredder to one of its customers, German waste management company Hündgen.
The restrictions on travel meant that no service technicians were able to start up the machine on-site.
For Christian Hündgen, CEO and plant manager at Hündgen Entsorgungs Gmbh & Co. KG, any delay in installation spelt trouble.
“When we were told that due to COVID-19 and the associated travel restrictions, no Lindner service technicians could start up the machine on-site, we were already expecting delays. We were faced with an enormous problem, since there’s material we need to be processing and we’re bound by contract to do so,” he said.
Aiming to live up to its reputation as a reliable and trustworthy partner, Lindner devised a smart solution. The Lindner Service Centre helped with video analysis and online support to install the machine on-site and on schedule, allowing Hündgen to meet its production commitments on time.
“Thanks to modern technology, our service team can do a great many things remotely and give instructions via video call for commissioning equipment on-site. It works amazingly well. I am sure that this installation method will be used even after the crisis is over,” said Manfred Eßmann, account manager at Lindner.
The Micromat shredder has now been up and running for 200 operating hours. No issues have been reported, and the Hündgen facility is in full operation.